Click and Collect: Art or Science?

by Lexy Johnson on Aug 14, 2017 2:29:26 PM

Following our last post about establishing the right processes and associate training to improve the art of delivering a ...

Click and Collect: A Win-Win for Customers and Retailers

by Lexy Johnson on Jul 23, 2017 12:24:00 PM

For shoppers, it should be a more convenient, faster, and less expensive option than delivery. For retailers, it’s an opportunity to drive foot traffic to the store and personally engage with ...

Pump up Promotion Success with Personalized Marketing

by Laurie Palanza on May 8, 2017 3:46:26 AM

To know your customers is to love them—or at least to be able to show them some love. As a retailer, the more you know about their shopping behaviors, the more effectively you can engage and reward ...

Millennial Shopper's Expectations Drive Unified Commerce

by Lexy Johnson on Oct 18, 2016 11:27:11 AM

Millennial shoppers now outnumber their Baby Boomer counterparts in the U.S., making their documented expectations about seamless commerce ...

Luxury Brands and the High Cost of Missed Opportunities

by Laurie Palanza on Sep 21, 2016 12:19:51 PM

I went to New York City recently on a mission to purchase a leather tote bag. Before leaving, I visited two of my favorite luxury stores' websites to review their inventory. I added several ...

Is Your Most Valuable Marketing Asset Running at Peak Performance?

by Chad Bratschi on May 19, 2016 9:01:11 AM

It’s surprising that retailers and consumers view personalization quite differently. The vast majority of shoppers—88%—claim that the more personalized an experience is (mobile, online and in-store), ...