Empowering Commerce That Matters

Enterprise Architect’s Guide to Navigating the Experience Economy

To survive continuous disruption, retailers know they have little choice but to embrace change on the path to disrupt, differentiate and delight.  With no ready-made, off-the-shelf formula for success, navigating the journey is difficult. Calling on insights from leading enterprise architects, we've compiled a 30-page report of knowledge and practical steps that can accelerate your unique transformation journey. Subscribe below to receive the fast-read, power-packed topic tracks into your inbox as published.  

Read More

Q & A: Headless Retail-as-a-Service and Digital Transformation

Headless retail-as-a-service is a relatively new architecture that has already demonstrated to be effective for retailers who are reshaping their business with agility, innovation, and speed to market. Yet because its use is largely by retail innovators and leaders, we thought we’d shed some light on the questions we are most often asked about this platform.   

Read More

‬‬‬‬‬How Headless RaaS Makes Technology a Competitive Strategy for Retailers‬‬‬‬‬

Are you tired of being constrained by inflexible legacy systems?  Is your team ready to be in control of your experiences and destiny?  Breaking on the scene to enable all commerce engagement, a headless Retail-as-a-Service platform is the first offering with the ability to handle complex store operations and high-volume transaction processing.  These capabilities make it the platform of choice for retail leaders who want to be in control to build compelling and relevant experiences — fast.

Read More

Triple Threat: Real Time Inventory, Friction, and Loyalty

Frictionless customer experience is a pillar of the "new" retail. But are retailers letting inaccurate inventory data become a realized threat to engagement, convenience, and efficiency in the journey?

Read More

Click and Collect: Art or Science?

Following our last post about establishing the right processes and associate training to improve the art of delivering a convenient and engaging click-and-collect experience, this post examines the technology (science) that’s essential for meeting the highest of shopper expectations and creating a win-win for retailers and customers.

Read More

Click and Collect: A Win-Win for Customers and Retailers

For shoppers, it should be a more convenient, faster, and less expensive option than delivery. For retailers, it’s an opportunity to drive foot traffic to the store and personally engage with customers. When executed properly, click and collect is a win-win, but is it?

Read More

Personalization Drives Promotion Success

To know your customers is to love them—or at least to be able to show them some love. As a retailer, the more you know about their shopping behaviors, the more effectively you can engage and reward them.

 

Read More

Digital System: A Win-Win for Retailers and Customers

The key to unified commerce is a digital system, and it offers retailers and customers the best of both worlds: an exceptional shopping experience that drives increased revenue and productivity.

Read More

Millennial Shopper's Tips for a Unified Commerce Experience

 

As the fastest growing segment of shoppers, Millennial expectations about omnichannel shopping are a force to be reckoned with. In Part I of this special Millennial blog report, our secret omnichannel shoppers recorded their firsthand buy online/pick up in store experiences with several large U.S. retailers. 

Read More

Millennial Shopper's Expectations Drive Unified Commerce

Millennial shoppers now outnumber their Baby Boomer counterparts in the U.S., making their documented expectations about seamless commerce experiences a high priority as retailers plan for the future. But what is critical is that in eight years, it’s estimated that Millennials will make up 75% of the world's purchasing class. It’s easy to see why retailers want to understand what makes them tick and use that information to create a unified commerce experience that fosters loyalty based on the drivers that matter to this demographic.

Read More

Recent Posts